God I'm tired of this!!! This just get deeper and deeper. I figured out why the AG office isn't doing anything.
Ok I get a bill from the hospital after the insurance has paid there part. As soon as I get it I fax it to the X and pay it. X sends them 1/2 or makes payment arraingments but doesn't tell me. The hospital process her payments and shows it as a insurance payment on the statement they send me. Starting to get the picture yet? Now there is a credit but because there are always more pending bills because of insurance they do not send the credit back. Now multiply that by the hospital bill, doctors bill, labs, etc. and can you see how confusing it gets. Here is the kicker I can't make any of them stop taking her payments or setting up payments on accounts paid in full. I also can't stop her from recieving the credits. She gets proof of payments and the credits back and I get squat.